All of the items on our website are made to order.
On made to order items, you will be informed of our current estimated delivery times via email. Please be aware that this can change on a daily basis but we will always aim to build and dispatch goods within this time period.
Europe and Brexit
Brexit has had a considerable effect on many business shipping from the UK to mainland Europe. New rules mean that VAT is charged by the customs authorities of each individual country we ship to in Europe. We do not charge for this at the point of sale but we are obligated to provide a commercial invoice with each order we ship to Europe. VAT charges are in the region of 20 – 22% but are country dependant and we urge all our European customers to confirm these before ordering as your order will not be released from the customs depot until these have been paid.
Europe is a large part of our market so we have gone to great lengths to absorb these extra charges our customers now face, we have reduced our prices by 15% and we now offer free delivery to mainland European addresses (normally a €40 – €140 cost) as well as free insurance.
We use the multiple carriers for mainland UK shipping. Please note that due to current Covid conditions delays can be possible that are out of our control.
International shipping charges are calculated based on the total weight of the items in your order and their associated insurance.
European orders are sent via a number of couriers based on the best price we can obtain for your order. These prices can fluctuate at any time. Delivery will take between 2 and 6 days depending on location and a signature will be required.
USA and Canada orders are sent via Fedex or UPS and these can normally take 3 to 7 days. PLease note that these prices can fluctuate between the time we take your order and the time in which it is ready to ship, we will provide a guide price at the time of order but this can change. We will double check the price the week prior to your build and honor this price if it changes after this time. You will be informed before submitting the remaining 50% of the product cost and the associated shipping costs.
If you are further afield then please get in contact and we will find the best prices we can for your location.
Import duties & Taxes
Please note all import duties and taxes, if applicable, are to be paid by the receiver. Different countries, including mainland Europe, will have VAT charges on goods entering their borders. We cannot pre determine what the threshold value and these subsequent charges might be for every country but we will make you aware of the possibility on ordering.
We are pleased to offer free shipping to mainland UK and European addresses but sadly some caveats do apply.
Free UK shipping is restricted to addresses in the following postcodes:
Addresses outside of these postcodes will be assessed for delivery charges dependant on their location. We apologise for this but as our shelves are large and heavy items the associated costs make free delivery problematic. Delivery charges will be based on the difference in costs from the mainland UK addresses mentioned above and your location.