Woodland Shelf Company

Ordering & Delivery...

Due to the time each of our Tree and Branch shelves take to build we only accept orders via email at present. This allows us to control the ordering process so as we can offer the best levels of service possible and more importantly this helps us build a relationship with all of our customers and their specific requirements.

Once we have had a chat to discuss your needs we will use either ‘PayPal’ or ‘Stripe’ to raise our invoices. You do not need an account with either as they accept all major payment types and both offer payment protection to our customers. This also means that we do not keep any sensitive financial information on our server.

We will need some bits of standard information to complete the invoices and they are as follows:

 

Tree Shelves

  • A delivery and billing address. (if different)
  • A contact telephone and email address – for the courier, insurance and customs clearance if necessary.
  • Confirmation of the orientation. (specific designs only)
  • Confirmation of your required edge finish.
  • Confirmation of your wall type – so as we can provide the correct fittings.
  • The height and depth of any skirting/baseboard – we will need to make a cut out in the trunk to keep everything flush to the wall.

Branch Shelves

  • A delivery and billing address. (if different)
  • A contact telephone and email address – for the courier, insurance and customs clearance if necessary.
  • Confirmation of the orientation. (specific designs only)
  • Confirmation of your required edge finish.
  • Confirmation of your wall type – so as we can provide the correct fittings.

Delivery...

All of the items on our website are made to order.

On made to order items, you will be informed of our current estimated delivery times via email. Please be aware that this can change on a daily basis but we will always aim to build and dispatch goods within this time period.

UK Shipping

We use the multiple carriers for mainland UK shipping. UK shipping is generally free for all of our Tree and Shelf branches unless you are lucky enough to live in a more remote area where there will be a slight charge, usually the difference from the standard rate charged by the courier.

Europe and Brexit

Delivery times are generally 7 to 10 days dependent on country but can be affected by seasonal fluctuations and the demand on local customs.

Brexit has had a considerable effect on many business shipping from the UK to mainland Europe. New rules mean that VAT is charged by the customs authorities of each individual country we ship to in Europe. We do not charge for this at the point of sale but we are obligated to provide a commercial invoice with each order we ship to Europe. VAT charges are in the region of 20 – 22% but are country dependant and we urge all our European customers to confirm these before ordering as your order will not be released from the customs depot until these have been paid.

Europe is a large part of our market so we have gone to great lengths to absorb these extra charges our customers now face, we have reduced our prices by 15% and we now offer a subsisdised delivery service to a number of European countries.

International Shipping outside of Europe

International shipping charges are calculated based on the volumetric weight of the items in your order and their associated insurance

USA and Canada orders are sent via Fedex or UPS and these can normally take 10 to 14 days. Please note that these prices can fluctuate between the time we take your order and the time in which it is ready to ship, we will provide a guide price at the time of order but this can change. We will double check the price the week prior to your build and honour this price if it changes after this time. You will be informed before submitting the remaining 50% of the product cost and the associated shipping costs.

If you are further afield then please get in contact and we will find the best prices we can for your location.

Import duties & Taxes

Please note all import duties and taxes, if applicable, are to be paid by the receiver. Different countries, including mainland Europe, will have VAT charges on goods entering their borders. We cannot pre determine what the threshold value and these subsequent charges might be for every country but we will make you aware of the possibility on ordering.